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Steve Jobs fielded some customer service requests

17.05.12

Unlike other leaders, Jobs was not only handling an unusual number of his company's own basic customer service inquiries, but he also fielded some of Stephenson's, since AT&T and Apple were conjoined on various business interests relating to the iPhone and iPad.

When a customer asked Jobs via e-mail in 2008 why BlackBerry owners could tether their phones to their computers for wireless Internet access but the same could not be done with an iPhone, Jobs wrote, "We agree, and are discussing it with ATT." The feature eventually came.

Asked about tethering an iPhone to an iPad on AT&T, Jobs replied only, "No."

Jobs consoled another AT&T customer, Mark Trapp , who expressed his frustration over his cell carrier's plans to discontinue unlimited data plans. "I think its (sic) going to work out just fine for almost all customers. Try it," Jobs wrote, but he was less supportive in a message to another customer, Dennis Wurster , about the same matter: "It's between you and ATT."

Source: CNN

Apple laptop repair news

IPad 3: Predictions and Challenges From iFixit

PCWorld - May 17, 2012

By Tom Kaneshige , CIO Kyle Wiens of iFixit, a Web site that provides free repair manuals and advice forums, has been a reliable prognosticator of everything Apple. With the next iPad expected to come out in March, Wiens recently gazed into his crystal

Ted Landau's User Friendly View

The Mac Observer - May 17, 2012

Even so, Apple has implemented a change that should prevent further instances of the bug. Finally, should you find yourself among the unlucky minority, there is a relatively simple fix for the crashes. The specifics of the 10.7.3 Update crashes were

Firmware updates enable Lion Internet Recovery for more Mac models

PC Advisor - May 17, 2012

Internet Recovery works even if the computer's hard drive is damaged or missing. Internet Recovery is a handy feature to have. Fortunately, Apple has been extending it to some older Macs through a series of firmware updates.

Aware Bear Computer Repair Rochester, New York New Apple iPod Repair and ...

PR Web (press release) - May 17, 2012

Aware Bear Computer Repair in Rochester, New York is offering a brand new Mac / Apple iPod repair and services in Pittsford, New York. This is a brand new service for Mac / Apple iPod owners looking to have a Mac / Apple iPod serviced locally in

From Dell hell to Genius Bar: A customer service journey

CNET - May 17, 2012

and against my wishes agreed to have a Dell tech come to my house to fix the computer. I had really wanted to manage the repair process on the same channels I had used to acquire the product: transactions online; delivery through FedEx.